Refund policy

All garments at ZAHRA DANIYAL MALIK are handcrafted and strictly made-to-order according to customer specifications. Consequently, we strictly enforce a NO RETURN, NO REFUND, and NO CANCELLATION policy once an order is placed and payment is processed.

Strict No Return & No Refund Policy

Due to the bespoke nature, intricate hand embroidery (adda work), and custom sizing of our apparel, all sales are final.

We do not accept returns or offer monetary refunds for change of mind, incorrect size selection, or minor variations in handwork/color display.

Damaged, Defective, or Incorrect Items

In the rare event that your item arrives physically damaged, defective, or incorrect from what was ordered:

1. You must report the issue to our customer support team within 24 to 48 hours of parcel delivery.

2. Contact us via email or WhatsApp with your Order Number and clear, unedited photo/video evidence showing the issue (including parcel packaging).

3. If verified as a genuine manufacturing defect or shipping damage, we will arrange for a replacement or repair of the damaged piece at no extra charge.

Exchanges & Sizing

We do not offer exchanges once production has commenced.

Please review our size chart carefully or contact our team prior to ordering to ensure correct sizing.